Building & Hardware Team Leader Review

This is a newly acquired role for me, therefore subject to change as I encounter and take on more responsibility; but so far: Receiving delegation from central HQ and unit manager. Delegating tasks to team. Managing shop floor responsibilities, such as first aid kits, fire safety. Working stock Helping customers.

So far I've been able to vastly improve upon my already existing customer service skills. This was partly due to more exposure to customers on the shop floor than my previous employment and partly due to the learning I've done via my apprenticeship.

I thoroughly enjoy the programme, it balances right upon the point of establishing and building existing knowledge and skills and with setting new challenges and goals for improvement at a steady but manageable pace. I've also internalised a lot of key concepts that I use daily.

It's very well organised. I can contact my learning coach via different methods such as email, phone and within the learning software itself. The modules are set up and paced evenly throughout the duration of the course. Scheduled reviews and assessments appear throughout to keep track of progress.

A great deal of support, frequent check ins with clear and concise information. They make sure that you understand what you need to do, then allow you to keep your own schedule and time management plan; but if you do need help with anything they are always available to answer questions.

On a day to day basis I find myself recalling information and learning from the course. The modules on human dynamics and non-verbal communication have been the stand out material for me so far, especially with the importance I place on manners and respect whilst interacting with everyone. For me, my day is so much better if I'm the one being the bigger person in a given situation, treating the world with love and respect leaves your soul clean and therefore you can move through the chaos righteously. This in turn leads to a far better mental balance and self confidence when knowing how to act responsibly, even when nobody is looking.

Professional networking events happen every year local to the different regions. These have so far been in the form of careers days, where you can meet with various different levels of management and staff from other stores, network, learn about career opportunities and other benefits of the company.

Yes

It's a great place to work. Speaking from experience of my own store, everybody is great, the team works together wonderfully; yes there are challenges and pressure just like every environment but there seems to be a real intrinsic desire and attempt to achieve the best outcome for everyone in a given situation. I love the customers that I interact with daily, you never know what kind of character is going to come through the door and each and everyone of them is unique and interesting in their own way; giving someone a brief hello can turn into a conversation about a project they're planning, asking someone if they need help can lead to a glowing review from someone who is grateful. It's also a very progressive company, it seems like a place that prides itself on moving with the times and shedding out-dated attitudes of old. Inclusivity and togetherness are at the heart of the mission and the culture reflects that.

Have an interest in DIY, have an interest in interacting with people, be switched on and focused on your surroundings and what's going on. Operate with honesty and integrity in all things, even when nobody is looking.