Range change customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer Advisor as well as Retail change

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes I have. Customer advisor towards the customers and how to present my self to them. Making sure they know I do care and listen to them, when asking for products and help.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my programme because I enjoy learning more and get to know things that I didn’t know over the time.

    9/10
  • 4. How well organised/structured is your programme?

    • Very well. It is easy to use and understand.

    9/10
  • 5. How much support do you receive from your employer?

    • I have good support by my employer and also my manager

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I have a lot of support , she is trying her hardest to make sure I fully get everything I need.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps me loads, as I can understand how customers feel and how to communicate with them better.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There is and we can support each other through Yammer

    8/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • I enjoy working for B&Q

  • 10. What tips or advice would you give to others applying to B&Q?

    • Just be yourself, always be truthful and work well.

Details

Level 2 Apprenticeship

Customer Service

Margate

February 2023

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