Team Leader Review

by B&Q

Best Apprenticeship Employer

Rating

5.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role involves overseeing the team on that shift, supervising and allocating work as well as managing my department. I also open and close the store, and I am responsible for my own KPI's.

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • A lot of the stuff I learnt I already knew, so it helped consolidate my learning and also find new ways of working too.

    5/10
  • 3. To what extent do you enjoy your programme?

    • At first I found my programme frustrating because I felt I wasn't stretched enough, but I was able to find a rhythm of completing the work.

    5/10
  • 4. How well organised/structured is your programme?

    • It could probably do with more structure and check ins at the start, but once this was addressed, it became more structured.

    4/10
  • 5. How much support do you receive from your employer?

    • My employer gives me enough agency to work independently and to empower me to control my own learning progress. However, if I needed support, it would be provided.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • At first, I felt I wasn't getting much support, but this has now changed since previously discussing this with them.

    3/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • For my role, not as much. But if you were still working as a customer shop floor assistant, it would be helpful.

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I was able to visit our RCC warehouse in Swindon, where I got to learn about operations

    8/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • B&Q is a great company to work for and there is lots of room for progression

  • 10. What tips or advice would you give to others applying to B&Q?

    • Make sure to ask lots of questions and get involved in as much as possible to stand out

Details

Level 2 Apprenticeship

Customer Service

Wood Green, Greater London

February 2023

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