Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I help advise customers on their DIY projects and maintain quality of shopping experience.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I am currently improving my leadership and team building skills

    7/10
  • 3. To what extent do you enjoy your programme?

    • It's not overly thrilling, but I wouldn't say it's un-enjoyable.

    6/10
  • 4. How well organised/structured is your programme?

    • Very well structured, I have regularly scheduled check ins with my coach

    8/10
  • 5. How much support do you receive from your employer?

    • Its mainly something I have to be personally responsible for and make time for but I am supported by my employers

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • my training provider is very helpful always at the end of a phone

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it offers me more opportunities with in my role to be challenged, my employers feel more obliged to stretch me

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    6/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • they treat their staff well

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be a team player, especially in smaller stores.

Details

Level 3 Apprenticeship

Customer Service

Stroud, Gloucestershire

February 2023

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