Telecoms field operative Review

I am a telecoms field operative, repairing and installing telephone lines. I deal with customers faults, new line requests and intermittent diagnosis. I deal with internal and external faults and give advise to customers if the fault is not in our network but a fault that the service provider needs to fix.

I have learnt lots of new skills. This is my first manual job and I have learnt a lot about the health and safety involved in an engineering career. I have been provided with training to be able to diagnose and fix telephone line faults and the skills to install new telephone lines to customer property’s.

I enjoyed all the workshops I completed with my mentor. This gave me a better insight to the health and safety requirements. It helped me gain better customer service and informed me of the impact of my role in the company. I enjoyed the workshop discussions and feeling recognised in a large company

My programme was very organised and structured. All my online mentor meetings were scheduled as soon as I started, so I knew which date in advanced I had to attend. The content was also shared before each meeting so we could have a file saved to refer back to when needed.

The company has been very supportive and helped when I’ve asked for extra support. They have also been very encouraging and push me to try new things and gain new skills. They have also been very good when I’ve had personal issues I’ve needed help with. The company is great!

I received lots of support from my training provider. I joined monthly meetings and had several reviews to ensure I was on track to complete the programme. I was also given great feedback on ways to improve to meet the criteria for the programme. I felt encouraged and supported throughout the whole programme.

The qualification has made me look into the health and safety aspects of the role in greater detail, so I am aware of all the requirements to make sure I work safely when performing my role: it also gave me an insight into ofcom regulations and the importance of my role in the company.

I was put forward to attend the House of Lords, promoting the apprentice scheme to MPs all over the country. This was a great networking event to be part of, as I also met lots of people within the company and learnt about their roles within the company. The company also organises Christmas parties for each region.

Yes

Although it is a huge company, you are noticed and appreciated when you do a good job. There are also many opportunities for progression and extra training. The company makes you feel accepted in the team and there is a lot of support from other colleagues and management within the company.

Do it! Believe in yourself and trust that the company will look after you and progress you if you want to challenge yourself. They will support any needs you have and also encourage you to be the best you can. The training is very good and everyone is very accommodating and approachable.