Customer Service Rep Review

I talk with customers and help them service their Motor or Home Insurance policy. I take escalated calls and deal with complaints. I help other colleagues with queries from across the business. I look to develop myself and the role for others.

Yes I have completed part of my apprenticeship which has given me good knowledge for Insurance. I have attended workshops and training within work to develop.

I feel the programme is very enjoyable as it is stretching me mentally and giving me additional growth within the company.

It has been slightly chaotic with lack of communication and a bit hit and miss with tutor being replaced midway through the programme.

Across the business different colleagues are really supportive and understanding which has helped me.

At first the original tutor was quick to respond to any queries however now we have changed tutors and it has been unsettling. I am now worried about my progress for my exams

The qualification is a brilliant overall view of insurance and best practice. It has answered a lot of questions I had previously and I can use the knowledge in my day to day role and also when completing projects.

I am a volunteer Jobs Coach, a Mind Ally and a menopause Champion at work. We do have social events but due to me living a long distance away its not feasible to attend these.

Yes

AXA is like a big family where everyone helps and supports each other. The work force is given opportunities to develop and move into different roles.

To understand that even if you feel like you are not succeeding during training this can be turned around. there is a lot to learn and it takes time.