1. Please give an overview of your role and what this involves on a day-to-day basis:
CUstomer service advisor at first point of contact for santander call centre, Glasgow
2. Have you learnt any new skills or developed existing skills?
Learnt some new customer service skills and developed others learned in previous career roles. Learned specific santander requirements, processes and programs etc.
3. To what extent do you enjoy your programme?
The apprenticeship programme has not reallycommenced as yet. Signed up in January, have not had a meeting or much communication with coordinator.
4. How valued do you feel by Santander?
Am now an enhanced advisor, taking wider range of calls than previously, but still limited in scope of role.
5. How well organised/structured is your programme?
Programme was possible to sign up to but has been impossible to progrewss due to lack of communication from organiser to enable us to even choose modules. Without this we cannot forward proof of progress and targets met.
6a. How much support do you receive from your training provider?
Have had no meeting and minimal contact from advisor since signing up to apprenticeship programme.
6b. How much support do you receive from your employer?
Programme is designed to be carried out as monitoring of work performance, santander willing to give time and support to programme necessities when requested.
7. How well does your salary/package meet your costs?
not applicable to this programme, but salary for position is less than industry average for similar roles.
8. Are there many opportunities outside of work?
some opportunities to apply within santander network outside of position, ie different departments, branch network.
9a. Would you recommend Santander to a friend? *
9b. Why? *
Not a position that would suit any of my friends.
10. What tips or advice would you give to others applying to Santander? *
be interested in telephony call centre work.
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