Service delivery Review

by BT

Best Apprenticeship Employer

Rating

3.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Installing and repairing the the Cooper D side network

6/10

2. Have you learnt any new skills or developed existing skills?

Learnt a bunch of new skills relating to the role. Although, there is still lots more to learn and not really time given to do so.

5/10

3. To what extent do you enjoy your programme?

The job itself is quite enjoyable, from the satisfaction of bringing a customer back into service to the freedom of planning out your own day.

7/10

4. How well organised/structured is your programme?

Communication is lacking which makes things confusing on what you’re supposed to be doing, both in terms of the apprenticeship and the jobs themselves. Which is quite ironic given that they’re a communication provider.

2/10

5. How much support do you receive from your employer?

Hit and miss really, some Weald I feel supported and others not so much. They could definitely do with providing more support, as this is probably the biggest reason for people leaving the company.

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

1 day a month virtual of the job which is probably enough to get those things done. Although, in my mind there should be 1 day a week in person to not only do the portfolio/qualification side of things but, also to learn more about the job role

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

To be honest I think it’s a bit of a waste of time. The portfolio side of the apprenticeship is more like a box ticking exercise to try and justify giving a low salary by calling it an apprenticeship. You only really receive about a couple months of training before your off doing jobs by yourself with limited to no guidance.

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that I’m aware of

1/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

Although the training and support are poor, it really is quite an enjoyable job. And if you’re self motivated and don’t get stressed out easily you’ll get by and learn along the way. That being said BT/ openreach really need to provide more support and improve their training. If customers knew how little a lot of the new engineers know they would be shocked.

10. What tips or advice would you give to others applying to BT?

Don’t expect knowledge to fall in to your lap. You need to ask questions and build a network of fellow engineers that you can ask for help.