NES customer service and operational planning apprentice Review

by BT

Best Apprenticeship Employer

Rating

6.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Within my role at Openreach I carry out complex order management and control. My role is desk based and we deal heavily with third party suppliers

6/10

2. Have you learnt any new skills or developed existing skills?

Yes i have. Order management. IT skills. Customer service knowledge.

7/10

3. To what extent do you enjoy your programme?

I enjoy it

6/10

4. How well organised/structured is your programme?

I feel there is areas which could be improved. During our apprenticeship we have moved workstack a few times and moved Apprenticeship trainer also which adds confusion

5/10

5. How much support do you receive from your employer?

I have received a lot of support from my managers and the business overall. Management are more than happy to help. In terms of mental health and counselling I have been given the opportunity at work to aid my recovery

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

a decent amount. they want us to progress as much as we do ourselves

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

it has given me some insight into how the apprenticeship works

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

n/a

5/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

its good to work for

10. What tips or advice would you give to others applying to BT?

make sue it is the career you want