Jeopardy Control Review

by BT

Best Apprenticeship Employer

Rating

4.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

In this role, I speak to internal customers (engineers & patch manager) regarding the work that is left to go out. Allocating the work to the correct engineer taking into account their skills and any restrictions in place with the job. This can be done through a de-risk.

7/10

2. Have you learnt any new skills or developed existing skills?

I have many different skills through using different systems to improve my IT skills. On a communication view I speak to people day in day out so my customer service skills have improve from my first day to now.

8/10

3. To what extent do you enjoy your programme?

The role itself I enjoy being a allocator but the apprentice side I dont enjoy as it isn't organised and there is no communication or realistic time frame of getting of the job hours.

4/10

4. How well organised/structured is your programme?

The pathway from start to finish is clear however it isn't executed very well. The comunication lacks from the Openreach side as well as the Realise side. You have days cancelled where you need to do coursework to cover other patches so by the time you get a day off to work on the apprentice side you can't remember what was set

3/10

5. How much support do you receive from your employer?

They book off the job days in for you but they can cancel these on the day or the day before.

2/10

6. How much support do you receive from your training provider when working towards your qualifications?

we get one classroom session a month and a call every other month to see how we are getting on.

4/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Although some of the content is important to learn about to improve customer service it hasn't made a difference in understanding the role or not

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

2/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

Good company to work for but would avoid doing an apprenticeship

10. What tips or advice would you give to others applying to BT?

put the customer first above everything else