Field technician Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

5.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Installation of virgin media services, refault finding and repairing of the services. Customer facing role.

10/10

2. Have you learnt any new skills or developed existing skills?

Developed my exisiting skillset as I have nvq's in mechanical engineering. Improved my exsisting communication ans rapport building skills

10/10

3. To what extent do you enjoy your programme?

I thouroughly enjoy my role at virgin media work wise. I haven't enjoyed any aspect of the apprentiship coursework as a majority of it doesn't relate to the actual job. Nor has the provider GKA been sufficient in providing a good standard of teaching throughout. I have done several apprentiships in different roles carried out by different providers and GKA has to be the worst provider I have had.

1/10

4. How well organised/structured is your programme?

My programme doesn't appear to be structured. All of the 'teaching' was carried out via webex/ teams. On a call with upto 20 others, to then be spoken to for 20 minutes and told to complete the work, with out being able to contact anyone for help and support.

1/10

5. How much support do you receive from your employer?

My employer has been tremendous throughout my apprentiship. My mentor was very good at teaching me and it shines through. I.couldn't of asked for a better employer throughout

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

We had 1 day every 3 weeks where we had time with the provide. This time with the provider was usually around 20 minutes as a group and 15-20 minutes individually. I feel there was a serious lack on the providers side as I felt.I was always waiting for my work to be marked and there wasn't any real communication from the provider on a time length. If I could give 0 I would. I would not recommend this provider

1/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I do not feel the qualification will help me in my role. I am already exceeding expectations within my own team and region within the buisness. I feel I have learnt more from the employer than the provider.

1/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There aren't any extra cirricular activities as we all work different shift patterns and our days do not finish untill 7pm

10/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

So far the employer couldn't do anymore if I asked them too, I have had medical downtime for appointments, I have been fully supported through the apprentiship with time.to complete coursework when needed.

10. What tips or advice would you give to others applying to Virgin Media O2?

Do not apply for an apprentiship with the current provider As you will get no benefit from it.