retentions advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

as a retentions adviser i take calls from customers who are wanting to leave the company, i give customers new deals and better prices and talk them through the benefits of having the services with virgin media

9/10

2. Have you learnt any new skills or developed existing skills?

i have learnt a lot of new skills including communication, confidence, i have developed great team working skills and i have also built my own characteristics of when i take a call and build rapport with customers

9/10

3. To what extent do you enjoy your programme?

i enjoy the programme because as i am working i am also learning and this allows me to understand the smaller details of the business

9/10

4. How well organised/structured is your programme?

the programme is structured very, very well. this is because it is split into categories and this makes it easier to understand and also makes doing coursework easier

8/10

5. How much support do you receive from your employer?

i receive alot of support from my employer as my manager is always aware of any meetings and my manager also asks is i need any assistance ir time offline to complete any coursework before the deadlines

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

i receive a great amount of help and support from my training provider and this is extremely helpful when i am handing in my work or if i have any questions or queries this gets answered right away

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

the qualification allows a breakdown of information for the role and this allows me to gain knowledge which makes me more confident when i am speaking to the customers

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes! we have what we call volunteer days. we have 5 of these a year and these are spread out and organised by the team manager and the whole team, on these days we choose a place where we can volunteer (eg:beach). the team will meet up here and we will all take part in litter picking. we will have a set amount of hours and at the end of this day we may all go for a meal together, a great way for the team to break the ice especially when working from home

10/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

I feel like i did not know much about virgin media and their benefits, a lot of others will also not know about the charity work, the benefits and the great service they provide

10. What tips or advice would you give to others applying to Virgin Media O2?

i would advise them that t is a great place to work with friendly staff and loads of personal benefits, there is plenty of room to improve your skillset and progress further in the role