Maintenance Delivery Team Manager Review

Manage a team of six administrators, providing support to 10 surveyors, dealing with repairs and maintenance responsibilities for Dorset Council's portfolio of properties, compliance and statutory maintenance to building repairs, Dealing with contractor issues, overdue servicing raising orders and making payments, budget reporting and monitoring, staff performance reviews and meetings, training guidance and support,

The apprenticeship has made me think about the theories and strategies around performance and understanding different values and attitudes towards learning, what motivates people and how to get the best out of my team, my tutor is always helpful in providing me with information on where to research a topic and feedback on where i need to focus my efforts. I tend to approach situations differently now, it has been mentioned and noticed by my manager, that this is due to the apprenticeship improving my management skills.

It has been quite a few years, since i have had to be in a training environment, so was a little challenging to start with, but with my tutors help, i am enjoying the programme, it has helped with my management of time, structuring my tasks around working full time and making sure, i am giving myself the 20% off the job training.

My tutor has gauged how i am managing with the deadlines being set and so, it seems to work well. I know which tasks i need to focus on first and seems to flow directly into the next one, I have been supported by regular meetings with my tutor, the tasks are always clearly set out, with the learning objectives and list of resources to help. The deadlines are always realistic.

Dorset Council has always prided itself on investing in its staff, so have had no opposition regards doing the course, my manager, has himself, done this course in the past and has been very supportive in giving me witness testimonies and offers support and guidance if i need it. I feel very supported, by my Manager and the Council as a whole.

My tutor sets up monthly review meetings and is always there to support me if i need it, my tutor has helped me on many occasions, giving me feedback and advice, being accessible when needed and listens to any concerns or problems, she is very easy to communicate with and so makes it enjoyable, it helps with motivation levels too.

It gives me more of an insight, into behaviours that drives everyone, the feeling of belonging and being part of something and the contributions that everyone makes, knowing this and more, has helped me to use techniques that motivates the team to do their best and know that they are supported.

At present, we are all working from home, so there have not been many chances to get involved in anything at work, previously, i set up a small group of staff, who played badminton every week, we would also have a rounders sports day and barbeques, birthday and Christmas meals out and social gatherings for people leaving. Swimming and power plates sessions were also weekly activities i used to do outside of work.

Yes

The Council has a strong set of community values, their behaviours framework sets out respect, responsibility, recognition and collaboration and strongly believes in fairness and consistency, the attitudes and behaviours of the "one team" vision of being an employee of choice, is why i would recommend them, as they believe in developing their staff.

Provide evidence that you have researched the role, find out more about what you would be expected to do, as the job descriptions are generic, it helps to get a specific view. All applications are done online, we do not accept CV's so everyone is treated fairly and consistently, try the apprenticeship route, this gives you an opportunity to get more skills, whilst being a permanent member of staff and being paid for it.