Deputy General Manager Review

my role is to take care of the day to day running of the business and oversea the whole team. This includes Front of house and Back of house. I am there for guidance, support and to help with training as well as making sure legislation is followed. I am also ther to support my general manager with functions, stocks, finance etc.

I have learnt many new skills over the years. I have learnt different management techniques and how to use which technique with which team member. I have learnt stock taking and line checks. I have learnt how to cascade down to the team some of my knowledge and experiences. I have also gained my personal license.

I thoroughly enjoy my programme and has helped me become strong and confident in my day to day duties and role overall. My trainer is excelllent and is always there if i need advice or to help with my learning. I have encouraged and enrolled other team onto apprenticeships and we often work together in groups to help each other with theory and revision.

Even though my programme is well structured, the type of trade we are in does affect your learning deadlines and schedule quite often, especially at the site i am at. Our site is a large site with 4 bars 3 kitchens and function rooms so sometimes when very busy with functions etc this can throw me off balance as its then difficult to find the time to catch up.

I receive a great support from our area business development manager and from other general managers in our area. I have recently been given the opportunity to cover at another site and help with input and training there. This was a great thing for my development as i got to see how other sites operate and what works well and what doesnt.

my training provider is excellent, the support is overwhelming especially from my trainer [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. She is always their to help if i need any advice and thoroughly covers everything i need to know. Lifetimes learning platform is also very supportive along with the forums where i can even ask other people their opinions on things or advice.

The qualification has made me very confident and taught me that you dont have to be young to further your education that you can be any age. it has given me more confidence in my role and encouraged me to aim higher. I started on a level 2 food and beverage and have since completed the level 3 hospitality supervisor and currently on the higher management programme level 4.

I often arrange activities for myself and the team. during my course i learnt about team building and now in staff meetings i regularly throw in team building excercises. i have just planned a day out paintballing for half of the team and the other half i am taking go karting.

Yes

Greene king are an amazing company to work for. we was looked after through Covid 19 and we are still being continuously looked after during these quieter months. They have helped me progress and given me many in house opportunities to further my career with them. i would definately recommend them as an employer.

I deal with the recruitment on our site and i am always giving the information about apprenticeship opportunities to new recruits. I tell them about the progression and the possibilities and opportunity that they have whilst working for Greene King. I explain about the company benefits such as staff discounts and incentives.