Business Support Analyst Review

Within my role I suppot the Commercial team by analysing trading performance of sales accounts, including pipeline and volume metrics. I also analyse the market and understand key influences/risks that may link to our customer base. I am responsible for the production of weekly reports and powerpoint decks, sent out to key stakeholders.

I have learnt many new skills since starting this apprenticeship as it was my first experience at taking on responsibilities in a working environment. One of the key skills that I have learnt is how to manage stakeholders. The apprenticeship has also allowed me to develop on existing skills, such as time management and using Excel

I have really enjoyed my experience so far as I have had countless opportunities to learn, develop my ability, and network with interesting people within the organisation. I have enjoyed the responsibility I have been given too. The management of the programme has also made the experience much more enjoyable.

At the beginning of my programme the Apprenticeship was not structured too well. However since then the organisation has improved drastically, with much more involvement from HR, an Apprentice-led community forum to raise concerns and general updates, as well as plenty of interactive courses being offered on a montly basis.

All levels of support offered to me are of a high quality, and are always there if needed. Support offered is not just for workplace queries, too, with the employer taking a vested interest supporting mental health and happiness. I have never had a problem with the level of support I have recieved.

The training providers offered excellent support on a regular basis. Support was offered in many ways, such as via email, on message forums, and even through interactive call sessions set up on a regular basis. The course tutors were always keen to help with any queries or questions we had.

There are only a few things from my qualification that I can truly say have helped me in my workpalce role. This is primarily due to the technical nature of the course, yet the lack of a need to understand this technical side for my specific role. The knowledge does, however, lend a hand to some conversations, and make it easier to understand some of the challenges with our products.

Pre-covid, there were plenty of networking events offered to everyone. Typically being either coffee sessions before work, or drinks after, these networking events were held at many levels; you had the chance to make many new connections through close team events, wider team events,and even Apprenticeship focused events that were held.

Yes

BT do very well to ensure that you are happy and confortable in your role, whilst offering you many chances to develop your ability. You have the chance to really make an impact, too, which adds value to your work. Furthermore, due to the size of the organisation, you are sure to find a line of work that caters to your interests and ability.

When you apply for BT, it is always important to highlight how much impact you can - and want to - make in the organisation. Understand what BT do and the impact it has on the country/world. And, when you get the job, make sure to put yourself out there and make as many connections as you possibly can.