Customer service engineer Review

My role involves fixing the customers phones lines and providing new lines for phone and broad band. Driving round in a van and costing exchange buildings green street boxes and end users homes and business. Most of the work is single working but some times other people may be around to help me

Yes I have learnt lots of new skills both physically and mentally. The role has tought me how to be safe when working overhead at hight and also in under ground structures. The foundation degrees via Staffordshire tought me all of the sience behind how phone lines work and how they are developing

I really enjoyed the program. The people I got to work with on the jeroney and all the Surport staff who helped me from a local level when I was working and when I was doing my foundation degree and the nvq. I would recommend the program to other people

It was really very organised we had to meet different mile stones for each part of the 3 years we where in the apprenticeship.We had to provide digital evedence in the form of video photo and witness statements from the buddy who was training us on the job. We always had help.

A lot of Surport was given by the employer . This was in the form of calls and emails and face to face meeting. They where aware of where we were on the mile stones and did all they could to make sure we meet different targets a long the was

It was a foundation degree via staford shire uni in Stoke on Trent. The lecturers where always available via email when not there abs when we where there they offered extra classes to go other anything myself or the others where not getting. This was separate from the rest of the apprenticeship.

I still refer back to bits of the qualification from Staffordshire shire uni now and I still use a lot of the skills I learnt whilst doing the foundation degree. I would not be in the role no I don’t think if it wasn’t for the qualification

I was involved in a group called the apprentice network which was a group of apprentices who organised trips and social event and also trips to see parts of the company we would normally see. We also organised sit down meetings with ceos

Yes

Bt is a really big company with lots of company’s with in it. So you can do most jobs there are in the different parts of bt. They pay is good and also is the standard life pension. I consider my job to be a job for a life time

Make sure you research the company as much as you can and also sit down with someone from bt to understand as much as you can. Make the most of the apprenticeship whilst your in it and the Surport and opportunities will you get from it. Also keep in contact with people you meet