Service Delivery Engineer Review

by BT

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Connecting, repairing and maintaining the UKs biggest communication network

10/10

2. Have you learnt any new skills or developed existing skills?

I’ve not used a drill before, now I can fully wire, drill and provide networks to businesses and residential properties

10/10

3. To what extent do you enjoy your programme?

Everyone on the programme I met saw the opportunity to build a career. We were ready to learn and earn.

10/10

4. How well organised/structured is your programme?

I think the organisation had good structure to the program, but was still trying new ways of completing the apprenticeship with different groups so the boundaries are always changing.

10/10

5. How much support do you receive from your employer?

I can pick up the phone and talk to an experienced engineer about the issues I’m facing 99% of my day. There are odd occasions where others might not be available. Overall the support is welcomed

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

When needed we had classroom days where any issues would be addressed.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Our apprenticeship was highly focused on safety and quality. It is a different thing to read and understand what is expected of you in a classroom than to go out and put those practices in to a real world situation.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is, however for me that isn’t something I’m interested in.

6/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

I have and they got the job, also have another friend applying at the moment. The work is challenging the pay is satisfactory, the hours you work are paid and anything overtime is collected notes and either paid or owed back to you in time. You always learning.

10. What tips or advice would you give to others applying to BT?

We work at height and with bugs and insects. Be comfortable with those two before applying. If you are the rest can be taught as long as your willing to put in the energy and commitment.