Field Technician Review

My role involes me going to customers houses to either install or fix virgin media's fantastic products. Some days can be very busy and challenging, however, others can be relaxed. There is also someone on hand to help as well, either your manager or another technician is a phone call away

I have learnt a lot of new skills as well as strengthening those I already had. I come from a customer service background so I am used to dealing with the public but this is a different environment and I have strentfhed that skill. I have also developed a very technical skill as well.

I really enjoy fiddling with the products and trying to work out how to fix a particular issue. It is very satisfiying when you install services into a customers house and it works first time with no issues. It gives me great satisfaction. I also enjoy speaking to the customers and other technicians.

The programme is very well organised. You are given your time table for training well in advanced and they will go through it with you as well to make sure you understand everything. You also get your rota 12 months in advance so you can plan everything around that very easily.

There is so much support in this role. You have other technicians that you can talk to. Some may have been apprentices as well. You also have your manager that you can talk to, they are very very helpful and mostly been technicians themesleves before. There is also support from your apprenticeship handler.

Your training provider is always a phone call away and is more than happy to help you. You have a study day every 3 weeks towards your apprenticship and they are available throughout the day. They will.have conversations with you to see how you are getting on and if anything is worrying you.

It helps me in my role because it will go through everything in lots of detail which means I am able to understand everything clearly. Also knowing that at the end I will be getting qualification that is recognised, does feel good as there are a lot of possibilities with it.

There haven't been a lot this year due to covid, however there usually are. We have been doing a lot of stuff over webex, such as a evening drink, quiz night and there has been an online awards ceremony as well. There are a lot of charity stuff you can take part in as well.

Yes

I would recommend Virgin Media to a friend because it is a great and fun place to work as well as being professional. The people are just fantastic and have great sense of humours and the customers are just brilliant. We want to look after our customers so we will do everything in our power to make them happy.

Make sure you do the research on the company and the products so you know what you are talking about. Also be yourself, do not try and be someone you're not as they are looking for you and you alone. Your personality will shine in this company and you will be recognised