National Accounts Senior Coordinator Review

Current responsibilities include: Member of Helpdesk to provide a single point of contact for National Account customers. Liaising with customers via telephone and email. Utilising customer portals to log attendance, defects and invoicing. Knowledge of surface water and foul drainage set ups and issues, to be able to assist and guide customers. Proficient IT skills including Microsoft Word, Excel and Outlook. Accurately setting up agreed maintenance schedules on CSGs in house system Xeres, and then any amendments throughout contract, as required. Generate quotes and follow them through to order stage. Promptly bring any customer invoice queries to resolution. Providing RAMS to site contacts. Full understanding of National Account customers contract specifications and deliverables. Adhere to customer specific requirements such as contract SLAs, KPIs, invoicing deadlines and purchase order requirements. Raising any driver recommendations or defect reports to the relevant customer contacts. Awareness of specific customer site operational requirements to best advise tanker depots on attendance times. Control of CSG Approved Subcontractors. Accurately processing subcontractor paperwork. Ensure confidentiality within all tasks.

I have developed skills in communicating with the customers via telephone calls and emails. I have increased the skill of multitasking. This allows me to complete the tasks in a good time frame and make sure they are dealt with in an urgent time frame correctly. Department working at a very fast space requires multitasking at all times.

I'm looking forward to progress in my new role and learn new skills which will assist me in the future.

Very, I'm receiving a full support during the programmed or if I have any questions.

Im receiving a full support from my manager and the mentor.

I'm receiving a full support from my tutor.

Im picking up new skills and developing my existing ones which will assist me in the future.

We often have sport activities, health and safety week and broadcast.

Yes

CSG is great company to work for. They look after employees by supporting them in the future goals.

Prepare for the interviews and research the companies history. Be proactive on the interview.