Technical support Analyst Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

6.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am an Technical support Analyst. I works as first line and second line. I help customer by logging there faults and troubleshooting there network to see if I find any issue. I need to send regularly updates to the customer and asking them information as well.

7/10

2. Have you learnt any new skills or developed existing skills?

Yes with this job it has improve my emailing skill, because we have to send regularly updates and comminute with many different people example engineers, customers other teams in the virgin. It has also help me understand the how the network works and what kind of faults to look for.

7/10

3. To what extent do you enjoy your programme?

Hi have enjoy the training for CCNA because we got to work with live kits as well we were able to set them up and configure different type of routers and switches. The estio had plan for us to work with different teams in the virgin department but because of convid was scrapped.

6/10

4. How well organised/structured is your programme?

It had a good plan in place but never really took off how it was suppose to. As the course went on the lack of support did get worse from the Estio. It was not really well organised and the tutor that teaches the course were leaving and skill coach change and we had long period when we needed help but didn't know who to go to.

4/10

5. How much support do you receive from your employer?

We did receive good support from our employer as if we needed extra help we will ask our line manager. They will try there best to help us. Even if there was limited resources available. There was only one issue there was lack of communication between the Estio trainers and the line manager.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

Hi did receive good support for our CCNA even after the course we were given extra support with videos and extra tutor. On the BCS course the resources was not as good as it was very small and limited and needed extra information to help with the course.

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

With the CCNA it has help us have a better understanding of the network and learning certain commands has help us with our troubleshooting skills. As for BCS courses has been limited the security has help to understand type of different attacks that can occur for example like spam emails.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes before the convid we did use to play football with my work colleague we would organise a day once a week and use to play football. It was a good experience as you meet people from other teams and get to know other people on the different teams in the organization.

8/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

So far has been a good experience and there are people who are willing to go out the way to help you. It is a very friendly environment to work in. The managers are very helpful and understanding towards you needs. As the business is growing it will open more opportunity for you.

10. What tips or advice would you give to others applying to Virgin Media O2?

If you don't have the knowledge of IT and want to learn with this courses they provide a good understanding of the network for example CCNA it will help you develop a good understanding of how a network works and how to troubleshoot it. Virgin Media the work colleagues and the mangers are very helpful as well.