Field Enigneer Review

i am a field engineer for BT openreach, this involves working to solve any issues customers are having and responding to urgent requests to make sure that the network is always on the go and we restrict any issues that we could have in the future. helping the uk to stay online.

I have specifically learnt a lot of computer based skills online considering a large portion on the NVQ is online work using excel, word powerpoint and having to get references from websites for evidence within our work. I have also developed better communication skills as having to do discussions in a group really helps this

I really enjoyed the programme when I started it a year ago, the team were really helpful when needed and you got all the support you needed. I very much enjoyed using the internet to find new information and also having to scroll through our intranet to get new info

I think the programme is structured very well, from start to finish you know exactly what is needed to complete every unit within the nvq and if you need help there is always someone who can provide a helping hand to help you along the way. units are very well spaced out

I received a lot of support, with a dedicated team who can help you anytime you needed it. whether this is with sending e-mails or getting responses in time to complete a unit they are always there to help when needed. not once did I feel not supported by BT when completing the NVQ.

I received plenty of support from our training provider as they regularly send out e-mails and on the odd occasion call to see how we are getting along. we can also complete a survey to see how we are getting on every few months so all information is sent back for them to review

the qualification doesn't help me a lot on a day to day basis in terms of additional skills learnt as I had a strong understanding of excel and word as well as using e-mails. one which does help me perform better is the focus on communication skills which has definitely helped.

yes they offer professional networking events we can attend, they also have a range of charities which you can help out with every year and can have dedicated days off to volunteer if you wanted to help out an organisation. there is also sports events that can be supported which we can go along to.

Yes

BT has been a great company so far, they pay you well for the job role which I think is accurate and they are always providing support and giving you all the tools you need to complete the job to the best of your ability. I have not once thought that I wouldn't want to work for BT again

the advice I would give would be to make sure you know the role you are applying for and make sure it suits your skillset, its something that needs thought and dedication to make sure you are doing the best you can when working within BT on a daily basis as you have a lot of responsibility for keeping the business going