Field tech Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves me fault finding and fixing problems with the virgin media network in people's homes. This can be internet television or phone services and ca. All require different skills too fix. Its very rewarding and every day is different. I am really enjoining it all so far.

3/10

2. Have you learnt any new skills or developed existing skills?

I have learned several new skills while in my role because you have to have a in depth knowledge of the requirements that the virgin media network needs to operate. We pride ourselves on following the same steps to get the best service to our customers to ensure they get the service they pay for

8/10

3. To what extent do you enjoy your programme?

I enjoy the programme lots. Every day is different so its never boring its also customer facing so you can engage with all sorts of different people and also you can really see the affect your work has on their lives. People rely on their media now a days and we make sure it stays up and running

5/10

4. How well organised/structured is your programme?

Terrible. The turn around on getting work marked is infuriating

1/10

5. How much support do you receive from your employer?

3/10

6. How much support do you receive from your training provider when working towards your qualifications?

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/10

9a. Would you recommend Virgin Media O2 to a friend?

9b. Why?

Poor organization

10. What tips or advice would you give to others applying to Virgin Media O2?

Keep on top of your assessors.