Desktop Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Monitoring and maintaining the computer systems as well as the networks within Sage. In the front-line, dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses, or email issues. Tasks may include: 1. Installing and configuring computer systems 2. Diagnosing and solving hardware/software faults 3. Logging customer/employee queries 4. Analysing call logs to spot trends and underlying issues

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned new basic coding skills. Basic HTML skills aren’t nearly as intimidating to understand as some telephone book-sized manuals would suggest. Learning how web pages are built could come in handy the next time a job application asks me if I have any design experience. It is always great to have new skills in hand.

10/10

3. To what extent do you enjoy your programme?

I'm enjoying the programme a lot. As the course is IT, which I always wanted to do. Because I never went to university or have a degree and a qualification I choose this apprenticeship programme. So far I love my day to day job and I want to continue grow within the sector.

10/10

4. How well organised/structured is your programme?

Very well.

10/10

5. How much support do you receive from your employer?

All the support i need.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Not very much.

1/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Helps a lot.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Networking events.

10/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

There are so many opportunities at Sage. Even for someone like me who did not have any experience in IT but Sage provided this apprenticeship programme and allowed me to work for them, which got me all the skills and experience I have today. I'm very grateful for this great opportunity and I would definitely recommend Sage to my friends and family.

10. What tips or advice would you give to others applying to Sage?

Be confident and be yourself. Work hard and you will be able to thrive.