Customer service technical support apprentice Review

by Sage

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • my role is supporting customers in regards to payroll queries.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes, communication and customer service.

    10/10
  • 3. To what extent do you enjoy your programme?

    • i really enjoy my role

    10/10
  • 4. How well organised/structured is your programme?

    • very well, everything is very organised.

    10/10
  • 5. How much support do you receive from your employer?

    • as much as i require.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • as much as i require

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • fully, i develop the skills i need though this program

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are but currently not, as working from home. there are still some activities like presentations.

    10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • there is so much support and everyone in it is so friendly.

  • 10. What tips or advice would you give to others applying to Sage?

    • be yourself.

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

March 2021

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