Technical Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I take calls or webchats depending on my schedule 5 days a week. I talk customers through the process they need to follow to do specific tasks within their software. I also talk through customers how to fix problems or mistakes they have made and escalate problems to the developers if required. I also take onboard customers suggestions and pass them to our developers to see if they could implement them.

10/10

2. Have you learnt any new skills or developed existing skills?

Customer Service skills. Payroll & Accounting skills. Tax & National Insurance. Pensions. Student Loans.

10/10

3. To what extent do you enjoy your programme?

I love Sage. I never thought I'd love my job as much as I do. Everyone is so kind, caring and will do anything they can to help you. Customers are lovely and would highly recommend Sage to anyone looking for a job!

10/10

4. How well organised/structured is your programme?

It's very well organised - day release once a fortnight for college and the rest of the time at work doing the job day to day.

10/10

5. How much support do you receive from your employer?

A huge amount! Especially during lockdown.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Again, a huge amount - always on hand to see if we need any help.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It does, because we can review what we are doing and work on a plan to get better moving forward each time we meet.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

They are incredibly supportive and everyone is so lovely.

10. What tips or advice would you give to others applying to Sage?

Be yourself. Can't say it enough.