Customer service Review

by BT

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • 4 different job roles throughout the apprenticeship Customer service advisor Job controller Case handler Planner

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Confident when speaking to internal and external customers

    9/10
  • 3. To what extent do you enjoy your programme?

    • Quite happy with the apprenticeship programme, enough support and feedback given to ensure assignments are met

    9/10
  • 4. How well organised/structured is your programme?

    • Pretty organised, work is divided and handed out each month. Clearly explained by trainer and support provided if unsure

    9/10
  • 5. How much support do you receive from your employer?

    • Employers support the apprenticeship by allowing enough time to complete work

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot of support received from trainer ensuring all tasks are done on time

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • More knowledge gained through apprenticeship which helps you perform better

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not heard of any

    9/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • Great company to work for and many routes available for progression

  • 10. What tips or advice would you give to others applying to BT?

    • Research into the company and make sure you match skills required for a customer advisor

Details

Level 3 Apprenticeship

Marketing

Leeds

September 2020

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