Personal Banker Review

by Santander

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work with helping customers bank, save and make money. I also help educate customers on how to bank using new digital channels as well as helping them do it securely. The first part of my job is to build rapport with customers and find a way to help them. The second part is the servicing and banking.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt to speak to different types of customers in different ways by adapting. I have learnt what it means to go above and beyond for customers. I have been able to grow my organisational skills a lot more and my planning to a higher standard

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the BPP programme very much it works to help people at different skill levels and also points out little things that make huge differences. I always like to reflect on how I have helped customers and the skills I have learned through BPP have shun the most.

    9/10
  • 4. How well organised/structured is your programme?

    • There are something which are organised very well but there are some thing we have to learn through trial and error for example where to locate certain documents. It has also been struggling to differentiate between pbc and the apprenticeship. Other colleagues have noticed this too. However trainers are amazing.

    6/10
  • 5. How much support do you receive from your employer?

    • My employer has been very supportive. My manager has joined in on conversation and sat with me. Santander have invest in there staff and done amazing to invest in so many people. I can not fault their commitment to being supportive. They do Invest in you and help you grow.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We do get a lot of support however the training provider does have a lot of people to deal with so does not always get back to you. This is not fault to the trainer I just believe it may be more effective if the groups were smaller and closer

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it helps a lot there are a lot of things you learn and different ways to learn for example with others in groups or independently. We also have classes online to help and support us. We as a group reflect the skills we have learnt through the programme and report back to our trainer of how we have used the skill.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We do have networking events unfortunately the pandemic has meant we are unable to do as many as before.

    7/10
  • 9a. Would you recommend Santander to a friend?

    • Yes

  • 9b. Why?

    • Supportive company to work for.

  • 10. What tips or advice would you give to others applying to Santander?

    • Always aim to grow and use the skills you learn in your day to day life

Details

Level 3 Apprenticeship

Finance

London

April 2020

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