Service Delivery Engineer Review

I am a trainee Service Delivery/Telephone Engineer for Openreach. I carry out work to provide and repair telephone lines to properties in Poole and the surrounding area to deliver fault-free telephone lines to our customers. This will provide the capability for the customer to have a working telephone line and/or broadband connection.

Nearly 'everything' I do in my role now consists of skills I never had. Prior to joining the company, the only thing a had experience of was setting up a new home router. Nowadays I have the public walking passed me working with hundreds of wires at the cab and say "How do you know what you're doing?". Nine months ago, I would have thought the same.

I can honestly say that I am happy and satisfied in my job nowadays. I enjoy the level of lone working and find that the different challenges I face from each day to the next gives me the favoured variation that I so desperately lacked in my last job, and the apprenticeship is great too.

I have found the support and structure of this program to be everything I could have hoped for. To start with the whole idea of another NVQ felt very daunting, but I've just reached 90 percent and I can hardly quite believe it. The end is not just in sight, but within easy grasp.

My managers (two so far) have been somewhat supportive, however it's clear that we are not their main focus and that they (through no fault of their own) have different priorities of stats/targets to hit and thinking of letting new recruits have any extra time is on the backburner of their concerns.

My particular assessor has really been great, very helpful and supportive throughout the whole process. Sure enough, she said that I would finish on time, and now she's proved that to be true.

Not a lot to be honest, but as I see it, that's not what its for. It's to prove/evidence that you know what you're doing in your job.

Maybe, but I'm not sure (or interested) really.

Yes

I just been very pleased with the whole experience so far.

N/A