Customer retention advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Discussing new packages and complaints with customers.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • negotiation

    8/10
  • 3. To what extent do you enjoy your programme?

    • It's interesting speaking to different people

    9/10
  • 4. How well organised/structured is your programme?

    • very well

    8/10
  • 5. How much support do you receive from your employer?

    • Monthly coaching sessions

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • monthly meetings

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • gives me a beter customer service level

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    8/10
  • 9a. Would you recommend Virgin Media O2 to a friend?

    • Yes

  • 9b. Why?

    • good envirnment

  • 10. What tips or advice would you give to others applying to Virgin Media O2?

    • expect the unexpectred

Details

Level 2 Apprenticeship

Sheffield

February 2020

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