Customer Relations Advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

9.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • to handle calls from customers who are looking to leave Virgin Media or just get a cheaper deal, but may involve the odd billing enquiry

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • self managment and being more confident in the choices and decisions I make as an advisor, making me more Independent

    10/10
  • 3. To what extent do you enjoy your programme?

    • every aspect, I enjoy working with the people im teamed up with and the job its self as I feel valued and needed.

    10/10
  • 4. How well organised/structured is your programme?

    • would be nice to have more time to do my Seetec work e.g. after taking holidays I've missed time off phone for this and not had it rescheduled. but other than that very well structured Iain tries and makes time for us all to provide a excellent level of support.

    7/10
  • 5. How much support do you receive from your employer?

    • a good level of support is provided by our employer as their there for help and support if needed

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots of support, couldn't of asked for anymore

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • give's me a better understanding and approch to providing support to customers and a better level of insight to company policies

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • YES, there are plaenty of events.

    10/10
  • 9a. Would you recommend Virgin Media O2 to a friend?

    • Yes

  • 9b. Why?

    • the benefits are great, good pay and fantastic place to work and you also get well looked after its somewhere where you can truly valued.

  • 10. What tips or advice would you give to others applying to Virgin Media O2?

    • be confident and believe in yourself

Details

Level 2 Apprenticeship

Sheffield

February 2020

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