Service Delivery Enginneer Review

by BT

Best Apprenticeship Employer

Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Delivery service to customers. New line provides, fixing faults and providing FTTC.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes. Always learning new skills and improving my job knowledge.

    9/10
  • 3. To what extent do you enjoy your programme?

    • Learning and encountering new challenges.

    10/10
  • 4. How well organised/structured is your programme?

    • Very organised. Good support.

    9/10
  • 5. How much support do you receive from your employer?

    • Good support through coach on demand, other engineers and patch leaders.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Good support from my NVQ assessor.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • IT training through the programme is a good improvement on my current knowledge.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes but I do not get involved in any.

    8/10
  • 9a. Would you recommend BT to a friend?

    • Yes

  • 9b. Why?

    • Great learning experience and excellent support through on the job training. Gaining extra curriculum is a added bonus.

  • 10. What tips or advice would you give to others applying to BT?

    • Be keen and willing to learn. Can be quite scary to begin with due to the amount of information to digest but worth it in the end.

Details

Level 2 Apprenticeship

Information Technology

Norwich

February 2020

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