Service delivery Review

by BT

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a service delivery engineer I deal with customer on a daily basis with completing installs for new phone lines or broadband and also deal with repairing the network

10/10

2. Have you learnt any new skills or developed existing skills?

I have leaned a lot of new skills and earned a lot of qualifications in such little time I have spent with the company

10/10

3. To what extent do you enjoy your programme?

I have enjoyed every minute of the my time because it’s something new every day

10/10

4. How well organised/structured is your programme?

It is very well organised and structured there is always help when you need it and there is always some one able to point you in the right direction

10/10

5. How much support do you receive from your employer?

The support is there if it is needed all you need to do is ask

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

All the support you need if time out of work is needed to concentrate on nvq then that is provided

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It makes me perform better because I have learned a lot more about the company

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yeah we Have our own version of Facebook which is just employees of the company there are also meets ups and events you can take part in

10/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

I would recommend and have recommended openreach to friend and family because since the day I have started I have had support from the company I have been looked after all the resources are there that you need to get the job done

10. What tips or advice would you give to others applying to BT?

Be yourself don’t let other people’s bad points put a downer on you or the job just go for it and achieve your goals