Operations Manager Review

I am an Operations manager for a large insurance company that overseers and manages risk and performance.

I've learnt new skills esepcially in communication and understanding more about peoples emotions and responding with empatahy. I've learnt a lot about project work and the importance of captuing risk and tracking key milestones throughout to esnure success and learning from what went wrong.

It was very difficult but I enjoyeed learning new skills to use with my teams. I found the project work the most rewarding and benefical for my own self velopment.

It was very well organised and my tutor and mentor Paula Dennis was an absolute class act and a credit to ILM

My employer supported me throughout the whole course giving me all the time needed to complete the course but also supporting me in using my new skills.

As much as I wanted/needed as mentioned Paula my coach was phenomenol and really cared about supporting you through tough times.

I need to put the learnings in to practice but I can already see that it's changed my own personal view of how I look and deal with my role.

I have the opporutnity to attend social activities to represent my business and as a result of my qualification am asked to do so regularly.

Yes

Because its company that genuinely cares about developing their staff to be better in themselves and for the business goals.

Don't worry about the economical difficulties you are reading in the papers and experience a great culture yourself first hand.