1. Please give an overview of your role and what this involves on a day-to-day basis:
book holidays, trade in foreign exchange bureau, complete programme changes, take payments and holiday amendments, I also complete coursework daily on my apprenticeship scheme. I open the bureau in the mornings making sure all cash adds up and complete end of day banking in both the shop and foreign exchange bureau
2. Have you learnt any new skills or developed existing skills?
I have learnt many skills including communication skills, knowledge skills, mathematical skills and have developed my listening and people skills to really give customers the best experience. It has also developed my selling skills and computer skills, working on a computer all day has enabled me to get quick at searches and completing the booking stages
3. To what extent do you enjoy your programme?
I throughly enjoy completing my course work, I make sure to log on every day and complete what I can when the store is quiet. It has also developed my skills in many destinations and on the system. From compliance research I have also learnt a lot that I use in my day to day job
4. How well organised/structured is your programme?
Very organised, I take part in a call each month with my assessor who evaluates and marks my work. She is always there for assistance through email or a phone call. The questions are straightforward which allows me to understand them better, they often provides examples to questions to help me answer them fully
5. How much support do you receive from your employer?
I receive the most support through my assessor Who is always on hand to help with questions and marks my work throughly. We also complete recordings to which she can use as evidence at my end point exam. She always replied to my emails promptly so I can get on with tasks
6. How much support do you receive from your training provider when working towards your qualifications?
A lot. It provides space for me to type answers and saves them so I can go back and add different things later on. It allows me to communicate with my assessor through the system which saves time and allows my assessor to get back once she is free to do so.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
It gives me the opportunity to complete tasks towards my qualification. Doing all the research allows me to do my job better as I can recommend more to customers and provide assistance to colleagues with certain questions they may have. It allows me to store information to these questions where I can go back and access it
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
There are often supplier events such as a Disney day which many employed from different stores gather to speak to the Disney professionals to gain knowledge and know about special events or activities going on at certain times in the Disney parks. We also often have cruise ship visits to enable us to get a better feel for the ships
9a. Would you recommend TUI UK to a friend?
It’s a great company to work for, endless opportunities. Not only am I an apprentice but I have also progressed to third in charge within less than a year for working for TUI. Many educational s are always coming up for employes to advance their knowledge skills to allow them to advance sales
10. What tips or advice would you give to others applying to TUI UK?
Do your research, you have to love this job to enjoy it! You need to love travel or want to travel. You need to have excellent customer service skills and be willing to learn in a sometimes pressured environment and deal with many different customer types. If you can do all of this the job can be so awarding
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