Membership Administrator at David Lloyd

Start Date:
Hatfield, Hertfordshire
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Review Date:
April 2019

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am part of the Central Membership team and we cover a range of different tasks including, but not limited to, helping with the Direct Debit runs, running the helpdesk, application support, and other administration tasks. We are available both on the phones and over email, and where needed we are available to other staff in person if they are at head office.

2. Have you learnt any new skills or developed existing skills?


I have greatly improved my Excel skills since working at David Lloyd and enjoy learning all that comes with the Level 3 qualification. I believed I had relatively good Microsoft skills before working here, but I have since learned how to use so many of the functions in excel and so many keyboard shortcuts that speeds up my work.

3. To what extent do you enjoy your programme?


I greatly enjoy my training programme with David Lloyd, both provided through in house training and through my level 3 qualification. We have an online learning portal with modules to complete as well as having regular meetings and on the job training. I feel well supported and valued by both my team and external training provider.

4. How well organised/structured is your programme?


My program is well structured into modules so it is easy to manage my time and progress through the course. I also have regular face to face meetings and phone conversations with my trainer who helps keep me on track and gives further structure to the course as a whole.

5. How much support do you receive from your employer?


My team leader is always there to help when I need it and gives me the freedom to be able to complete my qualification in working hours when we are having a quiet day or few hours. My whole team is there to help if I need to get information to help with the qualification or my day to day work.

6. How much support do you receive from your training provider when working towards your qualifications?


I am given support from my training provider in monthly meetings and am able to email my trainer if I am unsure or require clarification of anything. We also have a portal in which I can upload all work and there is a community on there where I can ask further questions to a group.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


It is giving me a better knowledge base of the company as a whole and the part I play. It helped me greatly in understanding my personal development and plans for my future within David Lloyd, as well as knowing more about some aspects of the business world as a whole.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


We often have fun days arranged to get to know other team members within David Lloyd in our team and in other teams in head office. This provides an easy way to get to know other team members and, in some instances, provides some healthy competition for fun days such as the mini Olympics.

9a. Would you recommend David Lloyd to a friend?


9b. Why?

It is a great work environment with lovely people and good company values. It is a great company to work for and everyone is all so supportive and a pleasure to work along side. There is room for progression, both within your current department and laterally within the company in head office or in club.

10. What tips or advice would you give to others applying to David Lloyd?

Always be honest about your skills and knowledge base as they are more than welcome to help and provide training. It is best for both the applicant and David Lloyd to know off the bat if training is required and to get the ball rolling quickly, to help improve as an individual and a company.

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