Customer service and cleanliness at David Lloyd

Start Date:
2018
Location:
North West
Programme Type:
Work Experience
Review Date:
February 2019

Review Score

8.2/10

1. Please give an overview of what your work experience involved:

8/10

Experience involves helping people making sure the floor is clean and tidy, catering to members wishes and making sure everything is ok. Making sure the floor is clean and nobody can trip up over anything and all balls are put away. And teaching people tennis and helping out with tennis.

2. What training and skills development did you learn from your work experience?

8/10

I developed customer service skills and social skills, talking to members and helping them in any way they wanted help with. I also developed skills tidying up and making sure everything was clean and sanitary and to a good standard for members to use and I developed tennis skills too, teaching people tennis.

3. To what extent did you enjoy your work experience?

9/10

I thoroughly enjoyed my work experience teaching people tennis and helping people out on the floor making sure everything was clean and up to the members standards, answering members and children’s questions making sure everything was up to their standards and making sure they had everything they wanted was amazing.

4. How well organised was your work experience?

8/10

My work experience was well organised, I had a set lunch break and a set break. I had a set timetable of things to do, cleaning up and tyding up the floor. Also helping people out with anything they wanted was also in an allotted slot throughout the working day.

5. How much did you learn about the company culture and what it would be like to work there?

9/10

I learnt a lot about the company and the culture and what it would be like to work there, I learnt about breaks. Staff discount and many many more things including what staff needed to do to make sure they were hitting their targets. And making sure everyone was on track in tennis.

6. How much did your work experience help you in deciding on your future career path?

8/10

It helped a lot because I enjoyed some parts of the experience and I didn’t enjoy other parts. It helped me realising that I shouldn’t be a cleaner but I could consider helping people or being behind a reception desk or behind a desk or on a phone.

7. Were you paid or reimbursed for this experience?

8/10

No, I was not reimbursed. I was given discount for lunch and I wouldn’t want to be reimbursed as it was experience and they were helping me out for me helping them out it was an even trade and it worked out perfectly without any hiccups or issues along the way.

8. Were there opportunities for networking and meeting other employees?

8/10

Yes theee were opportunities but not many. No, I was not reimbursed. I was given discount for lunch and I wouldn’t want to be reimbursed as it was experience and they were helping me out for me helping them out it was an even trade and it worked out perfectly without any hiccups or issues along the way.

9a. Would you recommend David Lloyd to a friend?

Yes

9b. Why?

The staff ethos was amazing, helping people out and cleaning up was also very good. Reeling in the rewards for Making sure the floor is clean and nobody can trip up over anything and all balls are put away. And teaching people tennis and helping out with tennis and other things.

10. What tips or advice would you give to others applying to David Lloyd?

Go for it making sure the floor is clean and nobody can trip up over anything and all balls are put away. And teaching people tennis and helping out with tennis is amazing and it was a good experience just throw yourself in and if you don’t like it you can always quit.

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