Bloomberg Onsite Support at Bloomberg

Start Date:
2018
Location:
London
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£20,000 annually
Review Date:
April 2019

Review Score

9.6 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

I am part of a local team that works on a multitude of tasks that includes servicing our customers over the phone or on-site through to supporting our internal infrastructure. If a trader can't access Bloomberg and first line technical support can't fix the problem on the phone, they pass the problem to me. It could be a simple client visit to swap out a keyboard through to installing a router on site. I visit the client locally and get the trader back up and working.

2. Have you learnt any new skills or developed existing skills?

10/10

Although I am familiar with both the desktop and iPad Microsoft office package, and have an ECDL proficiency, I had never used a ticketing system before, but training was provided to me so I could learn to use the Bloomberg ticketing system quickly and efficiently. I am currently spending most of my free time learning to code using JavaScript, Python, and Swift via the free Bloomberg University facility - a website that provides both online and face-to-face training courses. QA Apprenticeship Training courses have been invaluable in my role, as I had little IT experience before starting this apprenticeship, and I have sourced most of the knowledge I need for this role from these monthly courses.

3. To what extent do you enjoy your programme?

10/10

I saw this apprenticeship as an excellent opportunity to jump-start my business career. At the end of 6th form, I found university and the thought of 4 more years of studying unappealing, and I started looking for other options. An apprenticeship was the perfect choice – it allows me to build professional contacts, start my career path, learn from experts, and earn while I learn. This programme is both challenging and enjoyable - I have made valuable connections, and improved my communication skills and human capital. I have found every day of this apprenticeship enjoyable, and look forward to the many opportunities that will come my way in the future.

4. How well organised/structured is your programme?

8/10

Although there were some issues with QA in the past regarding the pprentice oyster cards, they have since been resolved. I have had no issues with QA so far, and the structure of the programme is fine. Bloomberg is an excellent provider of support and training, and a multitude of opportunities to learn and grow are available, and I can take time off to work on corsework when I need to.

5. How much support do you receive from your employer?

10/10

My manager inquires regularly into my well-being, and if there's anything he could do for me. The HR team is easily accessible via a function on the Bloomberg Terminal, and solves issues very quickly and efficiently. During my first week, i was assigned a mentor, who reaches out to me at least once a month so we can meet up and discuss any problems that are on my mind. At Bloomberg, the employees' happiness and wellbeing is always in mind, and we are encouraged to raise any concerns we may have with whoever we are most comfortable with speaking to.

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

QA has been an excellent provider of support thus far. I had been experiencing some major issues with understanding how to complete the necessary coursework for this qualification, and when i raised the issue with my QA mentor he happily explained all the requirements that had to be met in full.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

9/10

QA Apprenticeship Training courses have been invaluable in my role, as I had little IT experience before starting this apprenticeship, and I have sourced most of the knowledge I need for this role from these monthly courses. At work, i use something I learned at a QA course at least once a day, and the courses have been essential to me.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

Bloomberg's Philanthropy & Engagement program builds on the long-standing philanthropic and service-focused commitment established at the company by founder Mike Bloomberg. The programme harnesses the unique expertise and talent of employees to strengthen communities and improve lives through a diverse range of service activities and education initiatives. Last year, more than 9,800 employees volunteered more than 86,800 hours with 300 charities in 56 cities around the world. This enables employees to support non-profit organizations through the company’s Employee Charity Contributions Programs (Employee Match and Dollars for Your Hours).

9a. Would you recommend Bloomberg to a friend?

Yes

9b. Why?

There is no company on this planet that is as focused on integration, equality, and equal opportunities as Bloomberg. The support provided to employees is phenomenal, and there are so many opportunities to learn and grow that one is spoiled for choice. There is never a dull day at this company.

10. What tips or advice would you give to others applying to Bloomberg?

The most important thing is to create a bond with the manager that is interviewing you. By being as open and genuine as possible, it shows your potential, and whether or not you are a good fit for the team. It makes it more likely that the manager remembers you, and will help show that you are the best option.

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