FOH Review

Front of house team member. Taking orders and serving customers. Making sure all areas are clean and tidy. Usually open the pub. Provide excellent customer service and engage in what is happening within the pub to give the customers experience a personal touch. Change barrels and kegs when needed and provide a spot check.

I've learnt how to deal with customer complaints and queries. And how to serve food and drinks in a pub atmosphere. Hows to interact with each and every customer on a daily basis whether new or existing. It has also built my confidence around people and within myself. I have also learnt how to work within a team who work hard.

I somewhat enjoyed it but it was very difficult finding to time to spend with your trainer and do the homework. I had moved twice and worked lots of hours and lack of staff ment I didn't have a long time to train. Although I would like to do my level 3 as now I have abit more time to commit.

It was very difficult to be structured when you don't have the time to see your trainer or get online to do the homework set. The one good thing is 95% of the time me and my trainer kept in touch to know what was going on with appointments etc

When I first started my programme I was without a manager for 6months and in this time I had very little support from anyone. Although when my manager finally did come in she supported me the rest of my nvq. Maybe my level 3 will be easier to do now with some guidance in place

My training provider couldn't have been more supportive. She helped me with a lot of thing I couldn't answer due to not having a manager. She helped and showed me how I would research thing and gave me sites I could use to help me learn and progress more

Doig my qualification helped me a lot within my role. It pushed me to learn how to change a barrel and how to engage with the customers. It taught me how to be the best I can be as what I do. And that your not always foing to have and easy day but with the right support each day becomes easier with the knowledge you gain.

No, our pub is very social but we don't really supply extra curriculum activities. With a cut in staff we all work very long hours and don't usually want to do anything but go to sleep. But it would be something that I bring up in the next staff meeting.

Yes

I have worked for greene king for over two years and it's a great atmosphere to be in. I get on with all my colleagues and have a great connection with all my customers. I enjoy my day to day role and enjoy going into work every day. Anyone would enjoy working for green king

Every day is different so never expect the same thing. There is always something new going on within the company so be on the look out. Take each day as it comes and don't over work yourself or you'll burn out. Be out and have fun. Connect with your customers. They come back all the time then. Great for business.