Personal Banker Review

Completing meetings with customers to provide information around our products and services and helping customers make, save and protect themselves with the choice being given to them around our different products. Building customer loyalty by providing information about all of our products so customers can benefit. Assisting customers making transactions on their accounts.

I have learnt how to assess myself with not such a negative outlook and to embrace the knowledge I have gained working in this environment and add that to my skills I already have and to make my working abilities improve with more of a level of understanding as to why I choose to make those choices.

I have found this programme to be very interactive I did not realise there would be so much doing not studying, I learn better when researching and writing information down, this course does have that but in a smaller quantity than I originally thought there would be. Not all learners are the same and I am sure it is beneficial to those that learn that way but I would rather pick up a book and write a 5000 word essay to show my knowledge.

I found the programme to be difficult at times to understand what they are asking us to complete, the webinars that I watched were exactly the same as the course content, I thought the webinars would give a more in depth view into each mission, I found that those taking the webinar glossed over the top and I came away from them with no more information about what was required. I also find the course is quite vague at times not really being specific about what target we are working towards, it sometimes feels like it is being made up as we work through the course.

I have found that my line manager is willing to give me the support and time to complete the course but they haven't been given very clear instructions either. It has been difficult when giving the mission description to my line manager and asking what it is all about but they have not been given any instruction either.

I have had support from my trainer when I have asked for help, I have also made a couple of mistakes and had to start the mission all over again when I have been working on a mission thinking it was what was required only to find out when checking with the trainer it is completely wrong. Trainer was not always sure of what was going on with items missing from VLE when looking for it.

It has highlighted just where I needed to work harder at what I was unsure about doing and it helped to build knowledge around areas of banking, coming into banking recently I really enjoyed doing research not necessarily needed for the course but connected to banking and I found very interesting. This research has helped me understand risk management, ethics and the history of banks as well as completing the missions.

At our branch we have the chance to do charitable events within our local community, helping at local events and working on local projects, supporting people in the community with extra pairs of hands when needed and also raising money for charity in our local area. We also have regional events like quiz nights, football league and other social get togethers.

Yes

Santander has a very structured way of working there are clear lines of guidance and very much a good support network in the branch. We work together well with other colleagues from different branches offering support when needed. Santander have put nine behaviours in place to encourage all staff to be at the top of their game and to pride themselves in the work they do and the way they behave towards others.

When applying to Santander be open and honest about where you want to aspire to and be honest about your abilities, be confident when letting Santander know that you will achieve what you have set out to achieve and be open about who you are. Never be afraid to ask for help there are many ways colleagues can support you and you will always receive help when you ask for it.