Service Management Analyst Review

I work alongside full time employees at a client location. The team make me feel welcome and never treat me as an apprentice, rather one of the team which is amazing. I work on client systems on a daily basis, analysing and reviewing their systems and improving the way it works.

Introduction to Resolve Automation Service Now training/exposure daily Communication Skills Presentation Skills Microsoft (PowerPoint, Word, Sway, OneNote & Excel) exposure & training Re-Imaging Devices to Client frameworks and systems General IT Skills & Software use Collaboration/team work skills Help and guidance with coursework Re-organising skills & ability Working with new devices for the client

I love how supported I've felt throughout the course so far. The company strives to make me feel comfortable and expose me to a wide range of new and exciting technology that is available. The team I work with are really nice and patient, showing me new skills constantly.

QA ensures that I have two 2-day Uni days at least per module within my course. I'm supported with quizzes and content, which is provided each week for independent studies. My company allows me to take time away from work to complete any outstanding work or revision - they're extremely understanding.

As above, the company wants me to do well in my studies and make sure that I'm learning something every day during the week & course. Anyone is more than happy (when not too busy) to run through any queries I may have and help me with coursework if needed.

QA ensures that I have two 2-day Uni days at least per module within my course. I'm supported with quizzes and content, which is provided each week for independent studies. My company allows me to take time away from work to complete any outstanding work or revision - they're extremely understanding.

What I learn in my university course quite often appears, or will appear, within day to day work at client site. I may use skills learnt in University to aid me with coursework or exams at QA, and vice versa for anything I may learn while on the job at work.

I can work with a variety of teams in a variety of locations and situations - we're actually pushed in the direction of events that involve networking with employees or clients and going to other events is often very easy, as they're publicised via websites and emails for employees to see.

Yes

The company is amazing to work for. I've improved so much since starting, and I've learnt so much too. The support is outstanding and I'm made to feel like any other employee within the company - not an apprentice. The salary is competitive unlike other apprenticeships paying minimum apprentice wage.

Make sure you look at our core values, what we do as a company. Look at the apprenticeship pathways and ensure that you choose the one that best suits what you'd like to achieve in the 4 years with the company. Be yourself during the interviews and show that you're eager to learn and work for Accenture.