telephone engineer Review

On a day to day basis I will be working on telephone lines for customers, problem solving. For example I could be connecting customers to their cp for example sky, this will involve connecting cables together making sure that there are no faults along that line with a good connection

During my experience I have developed many new skills for example, health and safety skills while working, keeping myself and the public safe while working outside and inside properties. During the past year these skills have been used every day while working, these skills I do find very important while working.

The programme I found was very enjoyable as a lot of important topics were learnt for example skills for using the pc, I would also say extra skills were learnt for communicating with customers. All of these things that have benn mentioned have made the programme very enjoyable and interesting for me

I can say that my programme was very well organised and structured, leaving me being able to complete work within a timely manor. At the same time if needed it was very easy to get help as someone was always at the end of a telephone call and email if needed

I would say while doing the programme the employer was very helpful and positive when giving support for example if time was needed off to complete certain tasks. At certain times they would give time to complete projects like taking pictures which would be supporting evidence for health and safety

When needed support is also there via email or phone call. Any time that I have needed support towards my qualification I have always been able to get it, for example when coming across certain topics I was unsure about very helpful advice was always given which would help me progress.

I feel my qualification earned while training has helped me perform much better within the role that I do at work (communicating), specially while communicating with customers as new skills have been developed. While communicating with the customers I can explain more clearly regarding the work that I would be doing

While at work there are many activities that people can take part in, for example you could be a supporting mentor for other employees if they are having any issues specially if they are work related were they may need help if they are struggling with a certain task. During other times there are team meetings that people can take part in.

Yes

I find that they are good employers who are very helpful but most of all have a great training programme for developing telephone engineers which also covers a lot of health and safety awareness. I would also say while working on your own you can always pick up the phone and call someone if help is needed

I would always say be positive and have the right attitude that the company is looking for and also be willing to learn to things as we work for a company were technology is always changing. Always be willing to help others if help is needed specially if it is work colleague