Account Manager at Softcat

Start Date:
leeds North West
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£15,000 annually
Review Date:
January 2019

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am trying to sell for Softcat. That means finding new customers by Cold calling and emailing and also selling to existing customers as and when they have renewals or request for quotes. I have a list of accounts that are currently trading and i try and prospect opportunities through these most days by calling through the accounts.

2. Have you learnt any new skills or developed existing skills?


I have become a lot more confident by calling people everyday that i may have never spoke to before and have no idea how they are going to react or what the person will be like on the call. My problem solving skills have developed with being presented many problems every day in and out.

3. To what extent do you enjoy your programme?


this programme has developed my personal skills massively and learnt many new skills also. The work is hard and the hours are long but i do enjoy the course and the people i work with. I believe this programme is going to set me up for a prosperous career within Softcat.

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4. How well organised/structured is your programme?


I have training every two weeks. Once a month with Natural and once with Remit. The training is very well organised and useful in my day to day job. I have a 1-1 session with my Apprenticeship manager each week where we review the previous week, successes and fall backs and work out how i will over come problems or issues i may have.

5. How much support do you receive from your employer?


Everyone in my Office helps me out as and where i need them, i have regular sessions with other account managers so try and improve my approach t cold calling and finding new opportunities. The 1-1 sessions and team meetings give me an insight into how i can better myself as an account manager and other ways to approach my day to day tasks.

6. How much support do you receive from your training provider when working towards your qualifications?


The training is very useful and we do regularly receive emails updating us on what we need to do to achieve the best pass grade we can. They are always on stand by for us if we call or email and can whelp us where ever we need them too.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Trying to write 50 words for each question which are basically repeats from earlier questions is becoming quite difficult i cant lie. But yes the qualification with the training involved and stages we need to go through to achieve this qualification is definitely beneficial to our roles in Softcat Plc.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Yes there is! I play Football every Tuesday down at a local sports center where 10-12 of us meet up and play 5 a aside for an hour. we have a table tennis table in the office along with FIFA on XBOX which i count as 'extra curricular' so there you go.

9a. Would you recommend Softcat to a friend?


9b. Why?

The workplace is definitely the best office working environment i could imagine. Up beat and everyone is friendly. The extra curricular Jazz is out of this world and the culture is FAB. The pay is decent with prosperous progression with the years and of course the partys are nuts.

10. What tips or advice would you give to others applying to Softcat?

Be open, dot try come across as something your not.

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