Customer Service Advisor Review

by Santander

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take calls.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • To project my voice and gather patience.

    8/10
  • 3. To what extent do you enjoy your programme?

    • It's alright.

    8/10
  • 4. How valued do you feel by Santander?

    • Decent amount.

    8/10
  • 5. How well organised/structured is your programme?

    • Has picked up recently

    7/10
  • 6a. How much support do you receive from your training provider?

    • Fair bit.

    8/10
  • 6b. How much support do you receive from your employer?

    • Quite a lot.

    8/10
  • 7. How well does your salary/package meet your costs?

    • Pretty nice only being 18.

    9/10
  • 8. Are there many opportunities outside of work?

    • Likely.

    8/10
  • 9. Would you recommend Santander to a friend?

    • Yes

  • 9b. Why?

    • Nice job with a good wage.

  • 10. What tips or advice would you give to others applying to Santander?

    • Be patient with customers.

Details

Level 2 Apprenticeship

Customer Service

North West

May 2018

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