Openreach engineer Review

my job title is customer service engineer, working for Openreach im employed to be able to provide, fault and fix phone lines. This is a customer faced roll. We also drive commercial vehicles which advertise the company and that ties in with our appearance where we need to be in uniform and be of a smart appearance with excellent customer service skills. On a day to day basis I do a vast array of jobs from working I cabs to climbing poles to being in the exchange, not one day is the same and the challenges I face are amazing. It is a brilliant feeling to know that when you have done a great job and got the customer working is defiantly job satisfaction.

The skills that I have worked to gain are NVQ, B Tech, essential skills wales. I have never done anything like this for work or for fun, I have learnt and picked up skills I thought I would never be able to do, for me from the moment of starting work to the point where I am at now has been an amazing journey, in training we have to do a lot of mandatory training courses which a lot of these are periodically on going training, in which we never stop earning. There is plenty of other training courses to go on, for example fibre to premises course and under ground training course for when we have to lift up the covers in the roads. We have also done our sign lighting and barrier course and done the course so we can also go on to building sites, these qualifications are external courses.

I have had an amazing experience, I've been able to work on different jobs, had the ability to work in a group and above all it has all passed my expectations, the company culture for the programme has been amazing and I have had and received all the help I have asked for.

I feel that I am valued in the team im working in, I have received various "e cards" to say thanks and have also received a reward card for going above and beyond my duty, I have also received a reward for gaining 5 "e cards". I have received appreciation from my manager on several occasions, all this together really dose make me feel that I am a valued member of staff within BT.

From the moment of starting my training the programme has been very well structured, from the induction to study to support to completing, it has all been set out in a very productive way, I have never felt any team hierarchy in any part of my training and have felt that the whole course has been organised brilliantly.

I have received all the support that I required to do my training, and this has continued and been maintained to a very high standard. I never had a problem from my coach/ assessor and found that the general attitude of the staff to be one of " if its needed the its there". I've always found that if I needed access to anything it has always been given to me. I have thoroughly enjoyed doing this and have no regrets doing it.

I receive all the support that I need to do my day to ay job, I can speak with my manager, coach or buddy. there is always a good attitude for support has I've always been told to ask and not struggle and have never had a problem I getting support.

No matter what in any job the money could always be better. I find that I have a very respectable salary for being an apprentice, all be it, it is only for 12 month it is a very generous one. my salary lives up to living cost and social cost, and we have every opportunity to better our salary.

I have the ability to do voluntary work if I want to, have the option to join a gym, have the invites to join in several activities that the company provide out side of work. the working hours that we do are amazing and that gives me the choice to be able to do what I wish after work. the company also gives me the option to be able to apply for other events out of work, all in all the company is very employee friendly when it comes down to the social aspect of the job.

Yes

From where I was to where I am now has been an amazing journey, I have been given all the options and opportunities to succeed in my role and progress further in my career. I find that I have found employment from a company that acknowledge that im human and not a robot, and is there to support me through my journey, I would recommend anyone to give it a try.

take your time, make sure to read and practice all aspects that the application process asks you to do, relax, and try to enjoy it. on assessment days go smart in a suit, not jeans jumper etc, go clean, ask questions while you are there, make notes so you can read them later, it can all be overwhelming, never be shy about who you are and what you have done, don't brag be honest. I think I would of liked to be told more about the challenges and what is expected from the job.