Service Desk Advisor at PCMS Group

Start Date:
West Midlands
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£7,500 annually
Review Date:
June 2017

Review Score

8.2 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Day to day involves speaking to a variety of customers on the phone and helping them to resolves issues they may be having. This can be interesting as you get to see how all the different customers work and also get to know a vast amount of different I.T systems and processes. This can be anything from advising someone to re-boot a machine to more complicated fixes which are more challenging. However you learn a lot from both kinds of calls.

2. Have you learnt any new skills or developed existing skills?


I have learned a vast amount skills since being here, I've learned how to work under pressure, how to multi-task, how to be self sufficient and organized. Because the environment is so fast paced and you basically learn something new everyday you are constantly being challenged and developing skills without even real sing your doing so.

3. To what extent do you enjoy your programme?


I do enjoy my programme as i like to learn new things and gain more knowledge. What i have learnt in such a small amount time is astounding.

4. How valued do you feel by PCMS Group?


I feel very valued by PCMS, the amount of feedback I have had back from managers and staff has been nothing but good so i do feel very valued. Even more so by the fact that there is even more opportunity to progress on to higher education at the end of this year.

5. How well organised/structured is your programme?


My time at my training provider was well organised and structured, everything was timed well and nothing was rush which was good. However whilst in PCMS as it is such a fast paced environment sometimes it is easy for things to be missed or for focus to be elsewhere and on occasion things can be last minute when i feel like things could have been more pre-prepared.

6a. How much support do you receive from your training provider?


If i ever need to contact my training provider about anything i am free to do so at any point. I have had meetings with my training provider and line manager here so we have all had chance to give feedback, which does make me feel supported as i have more than one avenue to go down if i need to ask for some information or if i ever have any issues.

6b. How much support do you receive from your employer?


I have regular one to one meetings with both my Line manager and also with my HR Co-ordinator which again makes me feel very supported as there is more than one person i can speak to about any information i may need or if i have any issues.

7. How well does your salary/package meet your costs?


The salary is good to begin with and there is opportunity to earn more with shift opportunities (weekends/nightshifts etc..) however i think it could be improved based on comparisons between apprentices with other members of full time staff.

8. Are there many opportunities outside of work?


I have had the opportunity to attend an apprenticeship open day to show off ourselves as a company and our apprenticeship scheme. Also we have a family fun event that runs annually.

9. Would you recommend PCMS Group to a friend?


9b. Why?

If someone wanted to get a feel for what it is like to work in I.T and to get a good base knowledge and understanding of a variety of different systems and applications then i think it is a perfect entry point in to the industry.

10. What tips or advice would you give to others applying to PCMS Group?

Simply go on to the webiste and take a look for vacancies/opportunities their or e-mail HR at and explain why your interested :)

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