Service Delivery Analyst Review

by Capgemini

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I'm a Service Delivery Analyst working for a global technology organisation. The client I am currently working for is a food distribution and logistics organisation. I am part of the service delivery team, delivering an offshore managed IT service. My day to day role may involve analysing trends of incident data, tracking various improvement activities and managing most of the account metrics and reporting.

8/10

2. Have you learnt any new skills or developed existing skills?

Whilst in the role I have completed a Level 4 diploma in Project Management which I enjoyed. I have also learnt a lot about how a managed IT service works. I've been told I have become a valued member of the team and consider my analytic skills to be well honed.

9/10

3. To what extent do you enjoy your programme?

I enjoy the programme greatly. It has offered me some great opportunities and allowed me to develop as a manager.

9/10

4. How valued do you feel by Capgemini?

I feel greatly valued by Capgemini. My reviews have always been positive and constructive and I have gained significant satisfaction from the improvements I have contributed to, which Capgemini have acknowledged.

10/10

5. How well organised/structured is your programme?

The programme is well structured with clear progression and opportunities. There is also room to manoeuvre your career in the way you want to, which I'd imagine not many apprenticeships offer.

9/10

6a. How much support do you receive from your training provider?

I receive good support from my training provider. I have passed all my exams and assignments with their help and have delivered my project management portfolio to a great standard with their support.

8/10

6b. How much support do you receive from your employer?

I receive unwavering support from my employer. Whenever I need any flexibility or additional support they have delivered.

10/10

7. How well does your salary/package meet your costs?

My salary meets my costs sufficiently. I have received several pay rises since joining around 18 months ago.

9/10

8. Are there many opportunities outside of work?

There are always extra curricular activities to contribute to. I myself have taken part in a video interview for prospective apprentices joining Capgemini to help them make informed choices on their careers.

9/10

9. Would you recommend Capgemini to a friend?

Yes

9b. Why?

Capgemini is a great company to work for and in my experience, they understand and value their employees.

10. What tips or advice would you give to others applying to Capgemini?

Be sure to do research into the role you are applying for a make sure to showcase the skills involved. Demonstrate an understanding of the company and it's values.