Complex Order Manager Review

I am a Complex Order Manager which entails managing customer expectations, organising activities with an overview of installing our Voice over Date product at customer sites. We have frequent communication with other departments, manage engineers and communicate with businesses frequently.

Yes - I have learnt how to evaluate a customer journey + I am in process o9f completing a qualification in Customer Services.

I enjoy working for BT as I enjoy the people I work with, the support I get and the culture of the company I work for.

I have developed a level of trust with my Manager and this is what motivates me on daily basis. Recognition is achievable and I enjoy being challenged when phased with different tasks outside of my day to day role.

Very well as I have received training when I have needed it and my programme is organised very well.

I receive support when I need it and I feel as my TP is always there. The attitude from my manager i9s really positive which makes work enjoyable.

A great deal of support. Can't fault them for anything. I can have a chat with my manager whenever I need it and this makes me feel really comfortable at work.

Not the best of salaries - but I am a long term thinker and I know by the end of my Apprenticeship I will be in a better position which will make this worth it.

Yes - I have made use of these form the 1st week. My manager gives me backing to go and I don't disappoint him by keeping up to my commitments in the department I am situated in.

Yes

Because it is a great place to work and I know everyone would enjoy working here.

Be confident, be yourself and be thoughtful of those around you - BT love team players!