Learning and Developement Designer Review

Whilst completing my apprenticeship I working in Openreach customer service centre, dealing with customer queries around fibre order via phone calls and emails, I was soon promoted to dealing with director level complaints ensuring we provided great customer service and resolved the issues quickly and efficiently.

Yes, the main skills I have developed is life skills, for example building confidence and social skills. Also basic skills such as how to write an email have been improved.

After doing the job role for 2 years I was bored and ready to move on however the overall experience has been good and with the opportunities that Openreach provide I have now been promoted to another department so I can continue to work and develop my skills.

I have had great support and management throughout my apprenticeship who give great opportunities and provide regular praise so you feel valued.

The apprentice team cant be faulted, my coach and manager was fantastic and constantly pushed allowing me to finish my apprenticeship early, allowing me to achieve my promotion.

BT allow you to develop your own career, leaving me to figure things out however the support was there if needed.

BT allow you to develop your own career, leaving me to figure things out however the support was there if needed.

the wage is higher than average and BT reward loyalty and hard work so pay was increased every year.

Yes, there are company teams and regular team events. They alos gave use opportunities such as BT tower visit if you wanted to arrange it.

Yes

Great company to work for and great opportunities, some friends have already applied and signed up after seeing the advantages.

It's hard work but if you're willing to work you'll get the benefits.