Customer Advisor Review

On a day to day i serve customers either on a counter till, help and advice desks or using our new ipad technology. whilst using all three channels of service i do various tasks such as cash withdrawals, transfers, international payments, CHAPS, cash deposits as well as more complex enquries. I also help with other tasks such as collecting and keying EPI deposits. Helping in the banking hall with customers using machines and our online sevices desktop computers. Everyday meeting our customers needs and ensuring excellent customer service.

I have learnt many new skills which i did not know when i first started such as how to do CHAPS paymnts how to deal with more complex equiries and issues such as EPI corrections and lost bankers drafts. The skills I already have have been upskilled as day to day i learn more ways and knowledge of doing that certain transaction or dealing with that certain transaction. I have had the support of learning from my line managers colleagues and my learn direct support worker. All my new skills are evidenced in my balanced scorecards and my daily colleague planner.

i enjoy building relationships with the customers and helping customers make their lives easier with things such as online banking. I am very happy with the progress I have made and hope to learn and develop myself further within the company.

I feel valued to an extent as my learning and developement has been supported very well by my colleagues and line mansgers alike and I feel there are lots of benefits and feel very proud working for lloyds banking group.

When i first started i had an assessor who worked very quickly and then i had moved over to another worker who worked correctly and made sure i was up to date with everything i needed to do and pushed me to go the extra mile. I became sick during the training but was able to pick myself up and continue and complete the apprenticeship successfully which i am most proud of.

i have recieved lots of support from my training provider who was excellent she pushed me the extra mile made sure i was up to date with everything anything i found difficult she took the time to explain and kept in close contact with me through email every step of the way

My employer was very supportive espically during times of sickeness they helped me with my progress made me do various things within the branch to push my ability to make my apprenticeship successful. I had support from my colleagues my line manager and my learn direct worker but employer was very positive and supportive in the programme.

The salary is ok i manage to pay my bills and i also get help from benefits outside as i have 2 young children to take care of.

There are things like day to make a difference which is a charity event where staff from the branch go out to help the less fortunate with food and activities there are also branch night outs that are organised within the branch. There are also networks and groups you can join outside of work to get involved with.

Yes

feeling valued, great support networks, decent pay, great benefits, friendly environment amongst colleagues

be yourself and do your best thats what lloyds banking group are looking for