Customer service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer service advisor so mu job is to be fron line of the bank to meet and greet and take care of any customer needs that need to be met.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes i have learnt a various of new skills including how to deal with vunrable customers and also how to talk to cusotmers and what body laungege to use.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I like meeting my training assessor evrey month as she gives me any support i need i also have learned skills for life

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I feel valued somtimes.

    5/10
  • 5. How well organised/structured is your programme?

    • It is very organised as I plan with my assesor well in advance for when they are coming down and i have all my work ready for then.

    10/10
  • 6a. How much support do you receive from your training provider?

    • I recive a lot of support any time i need it anf it is a good feeling

    10/10
  • 6b. How much support do you receive from your employer?

    • Lloyds also supports me with this.

    5/10
  • 7. How well does your salary/package meet your costs?

    • It can be better

    1/10
  • 8. Are there many opportunities outside of work?

    • their is but their is a lot of compertition.

    5/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • It is a company if you can get your foot in their is a lot of differant career paths you can go down.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Always put your self in the customer shoes.

Details

Level 2 Apprenticeship

Finance

Central London & City

March 2017

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